As a technology professional, you'd think that my daily problems concern hackers, viruses, and glitches. Actually, that's not true. My biggest problems concern assumptions.

Owners and managers of small businesses will assume that their systems are secure; their backups are being performed; their policies and procedures for managing IT are working; that what they're doing today is the best strategy for tomorrow.

I like to work with people and organizations that question their assumptions and push in to their own comfort level to see how things really are. Proving or invalidating assumptions is just good management practice, but it's the only way to verify and improve upon your technology investment.

R